A message from Bob Gregory, our Helpline Co-ordinator:
“I would like to apologise to anyone who has tried to use the NGS helpline in the last few months.
For some time (and I do not know quite for how long) any emails sent to the NGS helpline were not being forwarded to me to be answered.
It is difficult to know how many questions have not been answered because sometimes there are lots of emails and sometimes none at all.
If you have not heard from me in response to your question, and you are still stuck, please resubmit your question.
If there are lots of questions, I will plough through them one by one, so please be patient, but I’d like everyone to know that I have not been ignoring you deliberately.